PC Junction will establish a single point of contact for all your IT requirements, instituting a culture of accountability for all things IT. Remote monitoring of system logs and critical services allow us to proactively identify potential issues with servers that may cause downtime.
Our managed IT support service includes real-time service and event log monitoring, anti-virus/anti-malware software installation and updates, controlled Windows updates and patching, managed firewall protection, client VPN access, and personalised monthly SLA status reports.
Onboarding for PC Junction Managed Services is initiated through a simple 3-step jumpstart process. Phases consist of:
Phase 1: IT Alignment Assessment – Helps you discover what’s best for your business and allows us to better understand your current IT environment to plan, design and implement accordingly.
Phase 1: Onboarding and Migration – After defining the standardised operating IT environment and common applications, we can initiate the onboarding of your individual machines and/or migrate them if required.
Phase 1: IT Support – Once our onboarding team has completed the necessary provisioning, you will be handed over to our Help Desk whose sole function is the management and support of your IT.