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Email Setup

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 or Outlook for Office 365.

If the Mail account is already set up, but giving errors – then refer to our troubleshooting guides for Outlook 2016 or Office 365.

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

  1. Launch Outlook
  2. Select File on the top left menu bar
  3. Select the Add Account button in the middle of the screen, then Account Settingsoutlook2013-add-account1
  4. Insert your email address
  5. Select Advanced options, then select Let me set up my account manually  > Connect
  6. This temporary screen will display 
  7. This screen will display the various account options – select IMAP (or POP)
  8. Server Settings:
    • Incoming mail: add mail. before your domain name
      • Port 143 (or 110 for POP)
      • Encryption method: None
      • Require logon using Secure Password Authentication (SPA) is unticked
    • Outgoing mail: add smtp. before your domain name
      • Change Port to 587 (not 25)
      • Encryption method: None
      • Require logon using Secure Password Authentication (SPA) is unticked
  9. Click Connect
  10. You will now be prompted for the password
  11. Your setup is complete!
  12.  

This guide takes you step-by-step through the process of setting up a new email account on Android.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

 

Launch your mail application

1. Start by selecting the mail icon from your applications screen

iconhtc-mail-iconsony-mail-iconlg-email-icon

Setup email

2. Enter the email address and email password

samsung-set-up-email

Account type

3. Choose IMAP

samsung-account-type

Incoming server settings

4. The programme may try to connect to the server, but will fail – you will need to add the full email address as User Name.

Check the other settings:

  • Security type is None
  • Port is 143
  • select Next

samsung-incoming-server

Outgoing server settings

5. Enter all the relevant details as in the screen below and then select Next

samsung-outgoing-settings

Checking outgoing server settings…

6. Wait while your settings are tested

Account options

7. Adjust the additional Account Options as preferred.

Name

8. Specify an optional account name (for your reference only), and enter the name you wish to be displayed on outgoing mail, then select Done.

samsung-done

Complete Setup

9. The account has been set up successfully and your messages will now be downloaded.

This guide takes you step-by-step through the process of setting up a new email account on your iPhone or iPad.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

Check your password

  • First, check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in konsoleH – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.

Add Mail Account

    1. Select the settings icon on your home screen
      iphone settings icon
    2. Select Passwords & Accounts
    3. Select Add Account
    4. Select Other from the menu
      iphone-other
    5. Select Add Mail Account

iphone-other-add-mail

Enter your account information

    1. Enter your Name, Email & Password > Next

Configure Incoming and Outgoing Servers

    1. Select IMAP
    2. Scroll down to Incoming Mail Server and enter all the relevant details, then do the same for Outgoing Mail Server, as in the screen below and then select Next.
      • Ensure that User Name is the full email address
      • User Name & Password are the same for both Incoming & Outgoing servers

iphone-server-settings

Verify Server Identity

  1. You may receive a prompt asking you to verify the incoming and outgoing servers – you can click Continue for each.
    iphone-server-error
  2. Save 
    iphone mail notes
  3. Choose the new account that you’ve just created
    iphone-choose-new-account
    then
    iphone-choose-account
  4. Choose the SMTP server
    iphone-choose-smtp
    then
    iphone-choose-smtp-2
  5. Check the SMTP settings:
  • User Name is the full email address
  • Use SSL is off
  • Athentication is Password
  • Server Port is 587
  • Done

iphone-smtp-settings

You have completed your account setup.

Congratulations! You have now successfully configured your email account on your iPhone.